Understand how we collect, use, and protect your personal data.
Introduction
This Privacy Policy explains how River Oaks Home Security Systems Ltd (trading as River Oaks Home Security Systems) collects, uses, and protects personal information through riveroakshomesecuritysystems.com and our communications.
Who we are
Business name: River Oaks Home Security Systems Ltd.
Trading name: River Oaks Home Security Systems.
Website: riveroakshomesecuritysystems.com.
Contact: , +1 713 375 4311.
Service area: River Oaks, with wider coverage across Houston Metrocenter.
Contact details you provide, such as name, email, and phone number.
Message content you submit through forms, email, or phone.
Service details needed to quote or schedule work, such as property notes and preferences.
Basic website usage data, such as pages viewed and approximate device information.
How we use information
We use personal information to:
Respond to inquiries and provide quotes.
Schedule assessments, installations, and service visits.
Deliver and support Home Security Systems and related services you request.
Improve website performance and understand general site usage.
Help protect the website and prevent misuse.
How we share information
We do not sell your personal information. We may share information when needed to:
Provide requested services that involve third-party products or integrations.
Support monitoring or response integration, if you choose those options.
Comply with legal obligations or lawful requests.
Camera, sensor, and connected device data
Our website does not require you to provide camera footage or sensor data to contact us. If service work requires access to device settings or logs, we handle that access to complete the requested work. You control who has app access and who can view cameras, unless you grant access for support.
Data security
We use reasonable safeguards to protect personal information. No online system is perfectly secure. You should protect your own credentials and avoid sharing access details through unsecured channels.
Data retention
We keep personal information only as long as needed for the purposes described above, including support and recordkeeping. We may retain some records longer when required for legal or operational reasons.
Your choices
You can:
Ask what personal information we hold about you.
Request correction of inaccurate information.
Request deletion of information, where applicable.
To make a request, contact us using the details below.
Cookies and tracking
We may use cookies and similar tools to help the website function and understand usage. See our Cookie Policy for more details.
Children’s privacy
Our website and services are not directed to children. If you believe a child has provided personal information, contact us to request removal.
Changes to this policy
We may update this Privacy Policy from time to time. Changes apply when posted on the website.
